Return, Refund, and Exchange Policy
It's easy and quick to contact us and we can personally guide you through any problems or questions.
Return, Refund, and Exchange Policy
In the event of a manufacture defect, you will be able to get a replacement. Email us an image of the defect and we will ship you a new product within 5 business days. You will receive your replacement within 10 business days. Subscription products will be exchanged and typically can not be refunded if within the first 2 shipments.
Shipping is generally not refunded unless a clear mistake has been made on our end
*We are not responsible for any allergic reaction to the products.
- Free Shipping on USA orders only over $35.
We do our best to process all orders on the same business day as they are received nevertheless, orders received in the afternoon will ship the next business day. Our warehouse is operating 5 days a week except for weekends and holidays.
Trash Nuts Co. is not responsible for any fees and customs duties at the country of import including Canada.
Trash Nuts Co. can not be held responsible for any lost packages or shipping delays caused by carriers/customs clearance. Please let us know within 5 business days if you have not received your package! We are not responsible if you do not let us know within this time period.
If you are not happy with your product please let us know within 7 business days and we will offer you an exchange. Reach out to customer support and we will authorize a return. Once authorized, send the product back to us. Once we receive and process the return in new condition, we will either replace or refund the product within 3-5 business days. You should receive your new product within 10 business days.
With any requests or questions you can use our CONTACT US page or email us anytime at our physical and mailing address is PO BOX 194 Paradise, Utah 84328.
We reserve the right to refuse service on a case to case basis if we find evidence of abuse. In order to receive a refund for your order, we reserve the right to request the return of the product so we can evaluate and identify any potential quality control issues.
Cancellation of your subscription can occur by emailing our support team.
Cancellation form must be filled out and customer must indicate that they want to be unsubscribed from monthly deliveries immediately. If the customer indicates they want to "Cancel Later" they must fill out the form again when they wish to cancel.
Cancellation forms must be submitted at least 3 business days prior to the next charge date. Cancellation on same day will not cancel an order or result in a refund if processed on the same day.
For subscription cancellation questions, you can read more on our support page.
We are not responsible for any accidental purchases or not reading the terms and conditions stated on the product description.
*If you are unable to log into your account, contact us and we will resend you an account activation email or a rest password email.
*A refused package that comes back to us does not result in a refund without any prior communication via email.
We do not offer phone support as we believe it wouldn't be possible to provide the same effective assistance over the phone. We offer online support via our online form. You can find the link to it HERE. Please allow up to 72 business hours to hear from us so our support staff can enjoy their family hours!
We decided to keep our support online for a few reasons:
We can instantly view your data, account activity, system details, and other information immediately so we can troubleshoot more effectively. We can quickly get to the bottom of your questions without putting you on hold.
We frequently ask you to send us screenshots and videos to help us see what you’re seeing. We sometimes will send you screenshots and videos to guide you in the right direction. Often this is not possible not possible while customer is on the phone with the customer service rep.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions and you have a record to in case you need to be reminded later.
All customer service are real, friendly humans working hard to resolve all customer issues. Thank you for your support and patience as we serve you!