Support
Have a Subscription Question?
What does my subscription include?: Subscriptions include the items listed on any product page where subscription options are present. Some products offer the choice for subscription frequency and/or quantities (e.g. 4 boxes of Trash Nuts every month, vs 6 boxes of Trash Nuts every 2 weeks), while other product pages may offer fixed quantity/frequency options.
If any of our product pages are missing a delivery quantity or frequency you'd like, please reach out to our customer support team and we'll do everything we can to fulfill your request!
We will do everything we can to accommodate the quantities you request as monthly, semi-monthly, or weekly deliveries. However, it may be necessary for us to limit the quantity of items you receive (including Trash Nuts) in order to properly manage stock and production levels while we continue to grow. We appreciate your understanding, and appreciate your eagerness to support our business even more!
Rest assured, we're working hard to increase our capacity to supply America's Smokiest Almonds to all who desire them!
What if I want to add product to my subscription as a one-time or recurring order: You have the option to add additional products to your next delivery within your customer portal. One-time products can be added as a single purchase. Recurring products can be added as new ongoing subscriptions in addition to your current subscription. If you are unsure how to do this, please feel free to reach out to our customer support team and we can either guide you on the process, or accommodate the add-ons on your behalf.
What if I have a coupon code/discount code to add to a One Time Purchase?: There are two ways to use your coupon codes.
First, within your customer portal, you can add any one-time purchases to your order as long as they're listed in the "Add On Product" list. Once added to your upcoming order schedule, you'll have the option to add a coupon code in the portal. Please note that this code will not be reflected in your portal, but WILL apply to the product once that month's order is billed. You can verify this by reviewing the email we send you confirming the order/delivery. If you do not see the discount reflected, or if you have questions about the applicability of any code for One-Time Purchases, please feel free to reach out to our customer support team and they can assist you further, as well as answer any questions.
Second, if you would like to place an order for immediate shipment, you can order directly from any product page. During the checkout process, you will have the chance to apply any valid code you have received, and you will see it reflected in the total amount due prior to finalizing the order. Again, if you have any questions or need any assistance, feel free to reach out to our customer support team and we will assist you further.
What if I want to cancel one or more of my subscriptions?: You can cancel any subscription as long as the following criteria are met.
First, if you subscribed via a promotion (such as "just pay shipping") we ask that you allow your first "trial" delivery to arrive before requesting cancellation. On average, it costs a company like ours between $25-$50 to get a trial product in your hands. We are really proud of how unique, high-quality, and interesting our product is compared to other offerings in the market, and we're confident that you'll enjoy it as much as our loyal customers do. If you're really interested in the offer we're making, then we greatly appreciate your willingness to wait until you can evaluate the product for yourself before deciding whether or not to maintain an active subscription. If you're not interested in a subscription, please consider supporting us with a one-time purchase instead, and jumping into a subscription when you're ready for a regular shipment of America's Smokiest Almonds sent right to your door.
Second, we ask that all cancellations be officially requested at least three business days prior to renewal date. We are a tiny startup (crazy, we know!). While we do our best to respond in a timely manner, there are times when fulfilling customer and vendor requests can take longer than usual.
Thank you for understanding, and always treating our employees with care and respect. We'll do our best to offer you the same in return!
What if I requested a cancellation, meeting the above criteria, but was still charged?: We may be nuts, but we're not crooks! Though we do our best to only charge you for orders you wanted to place, we are human and mistakes do occasionally happen. If you feel you were charged for an order that was cancelled in accordance with our terms, please reach out to our support team within 7 days of the charge date and we will work with you to identify if/where a mistake may have occurred. Thank you for your patience and for helping make us aware of any issue that might affect you and/or other customers of ours.